Iceland Express - Exquisite Customer Service

on 16 June 2012
I just wrote to Iceland Express to let them know how great their telephone customer service is: 

Hello Friendly Icelanders, 
I was recently experiencing technical difficulties with your website--which I found out was due to my own mistakes. After a zero-minute wait to speak to an actual human, I received absolutely beautiful customer service from Elin. This happened about 9 minutes ago. 
Elin knew exactly what the problem was and told me she would correct it immediately. And then called me back instantaneously to confirm the changes. She was also extraordinarily helpful when I asked about where to go and what to see in Iceland for the week we'll be there. Based on her recommendation, my wife and I will go on a quest to see The Whales, starting in Husevik--which has a 98% success rate, as I was told. 
I don't usually write these kinds of emails to companies, but what I experience was such a stark contrast to the robotic, scripted interactions I usually come across in the US that I was just compelled to make an official record of this event. 
I think you should promote Elin, to either president or CEO. 
See you all next week, 
If you're reading this, then you might be contemplating a trip to Iceland. If so, I was told to take a look-see at Inspired by Iceland. Elin also suggested we checkout North Sailing, if we were interested in seeing The Whales. And this is where the Arctic starts: Grimsey.